Today I had to let go of an old story.
I took my daughter to the DMV to test for her learner’s permit and received not just good or helpful service from the staff there but an exceptional level of attentiveness and care.
You can imagine that this is not the story I told my daughter about what our experience would be like.
From the first encounter we had my story was proven false.
Yes, it’s still slow. Yes, it’s still a bureaucracy. And, our experience reminds me that even an entrenched organization like the DMV can acknowledge and act on the truth that they are in the business of helping human beings and then act accordingly.
I approached one of the helpful workers there and told her that she and her colleagues were destroying their old reputation, forcing me to rewrite my story.
She smiled and said, “Thank you for saying so. We’re really trying.”
They really are.
