Waiting to be asked

The line of students was snaking from the front of the room, up the main aisle and out the back door.

I wondered what they were all sticking around for. I was confused.

Turns out, they were patiently waiting to sign a piece of paper – the one piece of paper I had provided – to indicate that they had participated in class that night. It’s an honor system thing, an experiment.

When I saw the line – so many of them – and that single pad of paper they were inching towards – I shooed them out of class, promising full credit for everyone and a better process next week.

That evening I sent a note to the class asking for their help. It said, “My idea was good but the execution was lousy. Sorry about that. I want to find a better way so please send me your ideas.”

And a number of thoughtful and creative responses came my way, responses that will be put into action this week. And do you know why? First, because it’s not their first rodeo. And second, because they are thoughtful and creative people.

Something tells me that this goes for support staff, service agents, sales reps, technicians, installers, packers, shippers, processors, recruiters, analysts, coordinators, planners, etc.

Most people are thoughtful and creative. Most people want to be helpful.

And most people are waiting to be asked.


DAVID BERRY is the author of “A More Daring Life: Finding Voice at the Crossroads of Change” and the founder of RULE13 Learning. He speaks and writes about the complexity of leading in a changing world. Connect with him on Twitter at @berrydavid.

 

Reactive or Urgent?

If the company warehouse is on fire you need to react quickly to save what you can and get to safety.

When you go to rebuild you must do so with urgency. Your sales team has made promises that your customers expect them to keep.

Reactive is thoughtless and immediate. And sometimes necessary.

Urgent is thoughtful and persistent. And always necessary.

When you confuse them, you confuse the team. And when you confuse the team they quickly learn to default to reactive.

Push the lever, get a treat.


DAVID BERRY is the author of “A More Daring Life: Finding Voice at the Crossroads of Change” and the founder of RULE13 Learning. He speaks and writes about the complexity of leading in a changing world.