Who Am I Being?

“I was clever, so I wanted to change the world.
Today I am wise, so I am changing myself.”
– Rumi

Ben Zander, orchestra conductor and co-author of “The Art of Possibility,” had an epiphany about why his players weren’t producing the sound he wanted. Instead of berating them for a lack of preparation, professionalism or skill, he decided instead to look at himself.

“What are they doing wrong?” or “Why can’t they get it right?” became, “Who am I being that my players are not playing the way I would like them to?”

He began a practice of placing a blank sheet of paper on each player’s music stand, on which they were invited to give him any and all feedback they wanted to share. And because he was willing to change himself, to change the relationship between a conductor and his orchestra, they did exactly that.

Every time – every single time – I have applied this same approach to my own circumstances I have found myself not only happier but more effective, too. When I stop trying to change my clients and instead change my approach to our interactions; when I stop trying to change my children and instead change the quality of my listening; when I stop feeling frustrated with other’s negativity or cynicism or disconnection and instead become more positive, optimistic and connected, this is when good things start to happen.

And to those who suggest that this is an unfair division of labor, that changing oneself is an unsustainable approach unless others are willing to do the same, I can only say that leader always go first. As a result of doing so, one of two things tends to happen: others positively respond to the leader’s personal changes and begin to change themselves (like Mr. Zander’s musicians learning to give him feedback) or they reveal their intransigence, helping the leader better understand which relationships and opportunities to invest in and which to leave behind.

close up of hand holding pencil over white background

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How to Motivate Your Employees

You can’t, so stop trying. That’s step number one.

Motivation is an internal dynamic, a choice based on a wide range of individual forces such as personality, values, perception, emotions, attitudes and stress. You can inspire but you can’t motivate. Knowing the difference is crucial to effective leadership.

A leader’s job is to create the conditions in which it is possible for people to motivate themselves. Here are five things you can do to create that kind of environment:

  1. Define and commit to a compelling purpose and vision for your organization. Help people to understand what they signed up for, where you’re going and what’s in it for them to be a part of it.
  2. Create obvious and plentiful pathways for your employees to be involved in decision-making,
  3. Hire terrific and talented people, connect them to the vision, provide them with the necessary context and then get out of their way. Autonomy is a powerful motivator because it is the tangible evidence of trust.
  4. Live out a value system that makes fairness a driving principle of the organization. For starters, you can pay people based on the quality and impact of their performance rather than on the parameters of a pre-determined scale.
  5. Make continuous learning a priority for everyone and work hard to develop your team members. Make it obvious to them that you want them to grow and that you are willing to invest time and resources to that end.

“How do I motivate my team?” is the wrong question. The right question is, “How do I create the conditions in which my team members will activate their internal motivation?”

DAVID BERRY is the author of “A More Daring Life: Finding Voice at the Crossroads of Change” and the founder of RULE13 Learning. He speaks and writes about the complexity of leading in a changing world.

What they want

“They” are your team. You are their leader. This is what they want:

Meaning. Also known as “purpose” and “vision.” When they say, “I want to be part of something larger than myself!” this is what they’re talking about.

Trust. I once heard a leader say, “They have to earn my trust.” The only acceptable response to that statement is, no.

You recruit them and then hire them because you believe they have what it takes to make you and the team better, to help you fulfill your purpose and vision. And then they show up and have to earn your trust?

Your job is to earn their trust, every day. The trust that comes when you care for them, when you provide them the resources they need to be successful, when you care for them, when you clear roadblocks for them, when you surround them with great people, when you care for them…you get the idea.

Freedom. They are smart (because you hire smart people) so let them work. Make job expectations clear, the parameters of the project explicit, and work hours flexible. Give them space within a defined context and then get out of the way. And stop having so many meetings. Meetings are killing your culture, reducing feelings of freedom and corroding trust.

Development. Everyone has a development plan, a roadmap to their future, their definition of “more.” You coach them with feedback, powerful questions and accountability for progress. You give them resources, study groups, speakers, coaches, whatever is needed to cultivate and catalyze the learning. This is about creatively answering the most important question in front of you: How do we equip ourselves for change? Yes, it’s expensive but not nearly as expensive as filling all of the open positions that will exist when they leave to find these things someplace else.

DAVID BERRY is the author of “A More Daring Life: Finding Voice at the Crossroads of Change” and the founder of RULE13 Learning. He speaks and writes about the complexity of leading in a changing world.

Come Back to the Pack

I can get pretty enthusiastic about a new idea, approach or strategy. I feel the surge of positive energy that comes with knowing that “this” is for sure a better way and I can’t wait to get it in place as fast as I can.

And then I run into a harsh reality: other people, the ones who will help me implement the new idea or who will be responsible for owning and implementing it themselves, don’t share my enthusiasm. In fact, they don’t have any enthusiasm about it because they have no idea what I’m talking about!

I expect them to be right there with me, to somehow see inside my head and heart and magically transfer my passionate understanding of this great new concept to those locations in their own bodies.

And I remember that I have to take a few steps back to explain myself, to make my case and to remain open, somehow open, to their ideas about my new idea. I have to remain open to the likelihood that they will want to change, tweak, adjust or build on this thing that is already so perfectly formed! Alas, they might even reject it out of hand.

Maturity as a leader or a team member requires us to embrace our energetic enthusiasm for what’s possible while holding it just lightly enough so that it may be made even better by the wisdom of those we are privileged to call colleagues and friends.

DAVID BERRY is the author of “A More Daring Life: Finding Voice at the Crossroads of Change” and the founder of RULE13 Learning. He speaks and writes about the complexity of leading in a changing world.

Your attention, please

Alertness is the hidden discipline of familiarity.” – from “Everything is waiting for you” by David Whyte

Perhaps the idea of cultivating and expressing love in the workplace doesn’t sit well with you. It is a freighted word, full of complex associations. Many would suggest it has no place in any conversation about colleagues, teams, camaraderie and esprit de corps.

I can appreciate that. And I’d like to suggest that all of that love “baggage” prevents us from remembering what is most fundamental to its genuine expression.

For that, I offer this brief, gentle reminder from the film Lady Bird:

Sister Sarah Joan: You clearly love Sacramento.

Lady Bird: I do?

Sister Sarah Joan: You write about Sacramento so affectionately and with such care.

Lady Bird: I was just describing it.

Sister Sarah Joan: Well it comes across as love.

Lady Bird : Sure, I guess I pay attention.

Sister Sarah Joan: Don’t you think maybe they are the same thing? Love and attention?

DAVID BERRY is the author of “A More Daring Life: Finding Voice at the Crossroads of Change” and the founder of RULE13 Learning. He speaks and writes about the complexity of leading in a changing world. Connect with him on Twitter at @berrydavid.

When Good Intentions Go to Waste

IMG_5661There’s an unopened container of mango salsa in our refrigerator.

It’s been in there for a while. It must have gone bad by now.

I imagine it seemed like a good idea in the store, that nicely packaged yellow and orange salsa quietly promising to complement some grilled salmon or brighten up a plain old cheese quesadilla. But I don’t know because I didn’t buy it. And I wouldn’t buy it, because it’s not what I want.

I prefer a traditional red salsa. Even a pico de gallo will do in a pinch. But at least twice these past couple of weeks I went to have chips and salsa only to find that the mango was the only option. What harm in trying it, I reasoned? At least you’ve got something…why not find out?

But, no. My salsa sensibilities remain unenlightened. And so it sits.

This happens with corporate training efforts and in coaching sometimes, too. That may seem like a bizarre jump to make but that little container of salsa reminds me that over-zealous organizations do this all the time. With good intentions the investment is made, and as enamored as the decision-maker might be about “this new approach” it remains unappreciated and unused unless others are brought to a place of joint commitment about its value and its promise.

Employees are engaged when they have the resources, communication and support to do the jobs they were hired to do. They disengage when any of that essential stuff gets interrupted because a well-intentioned person decides to “mix things up.”

If you really want to help them, find out what they want and need and then do the most obvious thing imaginable: get it for them.

DAVID BERRY is the author of “A More Daring Life: Finding Voice at the Crossroads of Change” and the founder of RULE13 Learning. He speaks and writes about the complexity of leading in a changing world.