Since we know that nothing lasts forever, a healthy, necessary and realistic point of view for leaders to take is that whatever is working right now will not necessarily work next year. Rationally, we understand that. Emotionally, however, we are too frequently loathe to question ourselves when things are going well as if we might jinx our good fortune. Harry Potter taught an entire world of wizards that it was not only ok to “speak his name” (Voldemort, that is) but it was actually necessary to do so to have any chance of defeating him.
What follows are the direct and specific actions I believe leaders must take if they are to be successful in building capability for the future. I have divided the list into three categories: Developmental, Strategic and Cautionary.
1. Go to therapy. Don’t walk, run. Since many leaders are narcissists and all leaders have narcissistic qualities they are more fragile than they appear to be. (Both Michael Maccoby and Manfred Kets de Vries have written extensively and powerfully on the subject.) When they are wounded by criticism and questioning of their leadership they often don’t heal very quickly and may actually go to great lengths to even the score. As you know, it can get pretty ugly. And, since everything else I am about to advocate involves building infrastructure to question the system, leaders need to build a tough and thoughtful resilience to bear it well. They need to learn not to take every new idea for improvement as an indictment of their leadership but rather as a response to an invitation to keep getting better. For that to happen, those narcissistic wounds are better worked out in the therapist’s office than in the conference room. (If you’re wondering if someone’s a narcissist you can always just ask them.)
2. Send all key leaders to therapy. For all of the reasons stated above.
3. Or at least provide them with highly skilled coaching support. A great coaching relationship can and often does feel “therapeutic” (one senior leader I worked with referred to it as “couching”). The key is to have a safe, trustworthy partner to work through the holistic challenges of work, home and health. All necessary subjects for an effective executive to discuss and work on regularly.
4. Be more human than otherwise. That is to say, thoughtfully reveal your vulnerability, things you’re working on, the challenges you face. Items #1-3 will be very helpful in equipping you to do this. When you become accessible to your team as a human being you increase your power by strengthening your connections. Those connections become the lifeline for communication. And communication is at the heart of learning how to get better.
5. Treat people like adults. Respect them enough to be transparent about what’s going on. Be clear about what you need. Expect them to do the same for you. You’re not their mom or dad. You don’t have to protect them from the truth. You do need to give them a chance to rise to the occasion. If they can’t or don’t you’ll have the information you need to support them in their own development.
6. Make every leader accountable for a meaningful annual report of what needs to change in his or her function in the coming year. There is always something to improve. ALWAYS. Building in this kind of evaluative, reflective process expands our capacity for having hard discussions and normalizes the process of doing so. And this is to be done in open dialogue with the whole team, starting with the people who are actually doing the work each day. A simple question for them: if you could change one thing that would allow you to be more effective in fulfilling your job responsibility, what would it be? (Note: if you don’t get useful answers the first time around it’s probably because they don’t trust you enough to be honest. Earn that trust by keeping at it in a sincere and authentic way. If that’s hard for you, see item #1.)
7. Determine how you will change first. No meaningful change happens until the leader decides to change. Figure out what change in your behavior will help bring about the larger change initiative and get busy. “Be the change you want to see in the world” is not an invitation but an admonition.
8. Hold Pre and Post-mortem meetings for every project. In the pre meeting ask as many people as possible what they think could go wrong. Learn to anticipate the bumps and get your team ready to respond. The post-mortem is more of a no-brainer but usually overlooked because we’re already off to the next thing. Even a couple of simple questions – again, asked of all involved – will build openness and a greater capacity for learning: What worked? What didn’t? What did you learn about yourself and our team?
9. Expect leaders to coach their teams and teach them how to do so. Here’s a fine job description for a key leader: spend time everyday understanding the business and how all the pieces fit together (educate your team about same); critically consider what’s working and what’s not in your function and engage your team in frequent dialogue about same; make plans for improvement by seeking as much perspective as possible; assign responsibilities to follow through on plans; provide coaching support and resources to ensure success; recognize and celebrate publicly and tangibly. This is a talking, engaging, coaching, critical thinking, relationship job. It is not a protect, defend, isolate, manipulate, scheme and otherwise preserve hierarchical hegemony job.
10. Don’t pretend to do any of the above. Up to now, I’ve offered suggestions on what to “do.” Here’s my first and only “don’t do.” Any inauthentic attempt at any of the above will be sniffed out immediately and seen for the manipulative tactic that it is. You gotta mean it or don’t even bother. Good people will leave and you will be surrounded by scared people all too willing to tell you that you’re great and that what “we’re doing” is just right and will certainly last forever.
Until it doesn’t and you end up in therapy anyway.